FAQ

Here you can find Frequently Asked Questions for Nebula. In case you did not find the information you needed and have any additional questions, please let us know.

General

Who is Nebula intended for?
ProMDM Nebula is a product primary intended for Managed Service Providers that can use Nebula to offer Mobile Device Management as a Cloud service to their customers. However it can also be used also as Private Cloud installation in Enterprise environments. Nebula provides value to both organizations and end users, since it provides mobile users with great experience helping them to boost their productivity, while ensuring that mobile devices are used in secure and manageable way.

What benefits Nebula brings to MSPs?
With Nebula MSPs can extend their offering portfolio, improve profitability and achieve business growth. Not only can MSPs offer MDM service that is easy to implement and use to their customers, they can also provide a number of additional services ranging from simple support and administration of MDM solution to customer business system and mobile apps integration with MDM. All of that can significantly improve end-customers productivity, business agility, competitiveness and enable him to maximize value of mobile devices for his business.

What is the difference between ProMDM Enterprise and Nebula?
Technology, Feature and Functionality wise ProMDM Enterprise and Nebula are almost identical. Main difference is that ProMDM Enterprise is primary intended for on-premise implementations and as such provides greater level of flexibility and integration capabilities then Nebula. Nebula is on the other hand primary focused on deployment and usage on Cloud infrastructure and serving multiple organizations.

Technical

On what server platforms can Nebula be installed?
Nebula is technically flexible regarding OS (Windows Server, Linux), Web Server (IIS, NGINX) or Database (Microsoft SQL Server, PostgreSQL) so it fits into any infrastructure.

How can users authenticate for Nebula based MDM Could service?
Nebula gives you flexibility to use Claims-Based Authentication, Federation Services and integration with different identity providers, for example Microsoft Office 365 and Azure Active Directory Services or Google Apps. Nebula supports Active Directory Federation Services (AD-FS), Azure Active Directory and Azure ACS 2.0 or any STS Service with support for WS-Federation, Oauth2 or OpenID Connect.

What PKI does Nebula use?
Apart from Microsoft Active Directory Certificate Services, SCEP (NDES), CES and CES services (MS.WSTEP protocol), Nebula uses any PKI that supports SCEP and WSTEP services like AD Web Certificate Services and Policy Services. Moreover, Nebula has integrated SCEP RA services with support for Microsoft CA (CES and CEP) for issuing certificates.