ENSURING EXCELLENT DIGITAL EXPERIENCE WITH MANAGED AND SECURED MOBILE DEVICES IN HOSPITALITY INDUSTRY
ENSURING EXCELLENT DIGITAL EXPERIENCE WITH MANAGED AND SECURED MOBILE DEVICES IN HOSPITALITY INDUSTRY
ENSURING EXCELLENT DIGITAL EXPERIENCE WITH MANAGED AND SECURED MOBILE DEVICES IN HOSPITALITY INDUSTRY
ENSURING EXCELLENT DIGITAL EXPERIENCE WITH MANAGED AND SECURED MOBILE DEVICES IN HOSPITALITY INDUSTRY
ENSURING EXCELLENT DIGITAL EXPERIENCE WITH MANAGED AND SECURED MOBILE DEVICES IN HOSPITALITY INDUSTRY
Aminess Hotels & Resorts Group has been established back in
1970, when operated as part of Poreč and Umag tourist
companies, Laguna Novigrad d.d. Today they have grown into
one of the leading tourist companies in Croatia. The company
Aminess d.d. under its Aminess Hotels & Resorts brand, today
manages a total of 14 hotels, 5 camps and 3 resorts with villas
and apartments in the most attractive destinations across the
Adriatic - in Istria, on the islands of Krk and Pag, Makarska, the
island of Korčula and the Pelješac peninsula. Aminess is the
personification of hospitality, which is also reflected in their
name, created by combining the French word ami, which means
friend, and the suffix -ness, which is associated with our core
values: friendliness, kindness, happiness. Aminess Group is
dedicated to creating inspiring experiences in hospitality so
their guests would always be happy to return.
Aminess Group decided to introduce mobile devices into their business in order to increase the productivity of daily business, raise the efficiency of its own staff and ensure a great digital guest experience, as their competitive advantage in the hospitality industry. Because of the above, they introduced a significant number of mobile devices which needed to be managed and controlled by a central Mobile Devices Management system. The plan was to use devices for the improvement of business processes, therefore devices needed to be grouped for the purpose of easier management. Devices were organized into special categories according to the business functions and locations for which they have been used, since Aminess is dispersed throughout Croatian coast. The Group has 30 different locations at 6 different destinations. Initially, they used a “mass market” global corporate MDM solution for managing their mobile devices, which partly met their needs. But their specific requirements and need for custom adjustments, related to hospitality usage business scenarios, got them to look out for a solution that would better answer their specific requirements, allow modifications and flexibility related to various business processes in their organization.
After that initial phase, it was clear to Aminess that their main business problem from that moment on was related to how efficiently manage the large number of devices, so their employees or IT administrators wouldn’t have to install or adjust each device separately. They needed a reliable centralized management for all business/mobile devices used by employees and guests in their everyday work (company devices). Implementation of a Mobile Device Management System was required. Central management of devices would enable them to make everyday tasks easier and monitor and manage all mobile devices used in their business with ease. Since the very beginning Aminess Group realized the need for easier and more efficient management of mobile devices within the entire hotel group and they found that is necessary to group devices within the system according to different business categories:
Group by functions – devices are grouped by specific task they are performing; such as devices for guests, devices for restaurants & bars, devices for cleaning and maintenance service, etc.
Group by location – devices are grouped by location, since Aminess locations are widely dispersed throughout Croatia, there was a need for centralized way to remotely monitor and manage devices across all Aminess locations.
As an answer to Aminess specific requirements related to their business processes, Aminess Group selected ProMDM Mobile Device Management Software for managing all their mobile devices. Aminess operates with various devices and ProMDM’s support for wide range of devices, especially Android devices, was hugely important and crucial in successful implementation of MDM solution. Also, Aminess had specific needs regarding management of their business applications (like Digital Menu, Flexkeeping services, etc.) and ProMDM manage to fulfil them very efficiently by high level of product flexibility and customization options, which address specifics business requirements of hospitality industry.
Furthermore, Aminess team pointed out the fast and high quality ProMDM product support which was hugely important in project implementation and smooth management and operations of their business mobile applications and devices
Enrolment of a very large number of devices simultaneously and easy, simple and fast assignment of devices for individual tasks and groups.
Control of mobile devices at all stages of their lifecycle.
Grouping, Tagging and Labelling of devices within the system during device registration. Devices are marked during registration with labels and tags. Using the given labels or tags, it is possible to group the devices by business function, location, or any other business or technical criteria.
General mobile device management requirements including device monitoring, remote configuration of device via configuration profiles, installation and management of mobile applications, distribution of files and content to devices, enabling typical support actions, and enabling other capabilities needed for easier and better-quality user support.
Digital surveys - adding a bookmark (Web clip) to the device in order to direct users to specific links or web apps pushed through MDM to targeted devices for a specific purpose.
Kiosk mode - Locking the device to the single task mode like “Digital Menu” through mobile app or web app. MDM allows you to lock your device for usage of only specific application.
Managed Web Browser “ProMDM Proton” - enables you to display web content (e.g., web app) in a controlled environment. This is especially useful in cases when you don’t have time or resources to develop a specific mobile app, so you can use the managed web browser as a dedicated application. The browser is set, so it won’t allow further navigation from that page or going to some other content.
Geolocation tracking - enables location tracking via location services and geo tracking management. Installing the application ProMDM Geolocation configuration and retrieval of location data via MDM. ProMDM provides support for implementing additional security for Samsung devices by plugging into the Samsung KME console.
Mobile Application Management - enables distribution and management of internal mobile apps for their business. In addition to distribution, updates and removal of apps ProMDM enables remote configuration, control and data retrieval from mobile apps.
Automation – instead of doing it manually, the rules and configuration for a specific type/group of devices can be automated in advance, and through the MDM system pushed to all devices of the same type/group. This way targeted devices will be automatically adjusted, so that they are optimally prepared for the specific services or locations where specific devices will be used.
Managing Guest Entertainment devices - ProMDM provides the possibility of installing and locking the devices to the necessary applications and security levels for hotel guests in the rooms, where the guest would have a fully personalized device that can be at their disposal 24/7 during their stay for entertainment purposes. After the guest leaves, the device can be reset to factory settings and prepared for the next guest.
As a result, today Aminess Group smoothly runs with 300+ mobile devices, with 727 managed applications that are needed in everyday operations. They have successfully deployed to mobile devices up to 867 configured profiles ensuring all required mobile/tablet related policies and security certificates have been applied. They have organized their mobile devices in 19 specific groups and 30 locations at 6 different destinations. The system is centralized and can be regularly monitored which provides continuous insight and reporting about state of devices, policy implementation, device management and health and security status. This ensures smooth and efficient usage of the mobile devices in the hospitality business and contributes to better digital experience for guests and employees while improving Aminess Group’s overall productivity. With the ProMDM mobile device management solution IT department stays in control, while efficiently managing mobile devices and providing better support and end-user digital experiences. ProMDM product was modified and adjusted for specific Aminess Group needs, making their hospitality service and digital experience of their employees and guests excellent.
Aminess Hotels & Resorts Group has been established back in
1970, when operated as part of Poreč and Umag tourist
companies, Laguna Novigrad d.d. Today they have grown into
one of the leading tourist companies in Croatia. The company
Aminess d.d. under its Aminess Hotels & Resorts brand, today
manages a total of 14 hotels, 5 camps and 3 resorts with villas
and apartments in the most attractive destinations across the
Adriatic - in Istria, on the islands of Krk and Pag, Makarska, the
island of Korčula and the Pelješac peninsula. Aminess is the
personification of hospitality, which is also reflected in their
name, created by combining the French word ami, which means
friend, and the suffix -ness, which is associated with our core
values: friendliness, kindness, happiness. Aminess Group is
dedicated to creating inspiring experiences in hospitality so
their guests would always be happy to return.
Aminess Group decided to introduce mobile devices into their business in order to increase the productivity of daily business, raise the efficiency of its own staff and ensure a great digital guest experience, as their competitive advantage in the hospitality industry. Because of the above, they introduced a significant number of mobile devices which needed to be managed and controlled by a central Mobile Devices Management system. The plan was to use devices for the improvement of business processes, therefore devices needed to be grouped for the purpose of easier management. Devices were organized into special categories according to the business functions and locations for which they have been used, since Aminess is dispersed throughout Croatian coast. The Group has 30 different locations at 6 different destinations. Initially, they used a “mass market” global corporate MDM solution for managing their mobile devices, which partly met their needs. But their specific requirements and need for custom adjustments, related to hospitality usage business scenarios, got them to look out for a solution that would better answer their specific requirements, allow modifications and flexibility related to various business processes in their organization.
After that initial phase, it was clear to Aminess that their main business problem from that moment on was related to how efficiently manage the large number of devices, so their employees or IT administrators wouldn’t have to install or adjust each device separately. They needed a reliable centralized management for all business/mobile devices used by employees and guests in their everyday work (company devices). Implementation of a Mobile Device Management System was required. Central management of devices would enable them to make everyday tasks easier and monitor and manage all mobile devices used in their business with ease. Since the very beginning Aminess Group realized the need for easier and more efficient management of mobile devices within the entire hotel group and they found that is necessary to group devices within the system according to different business categories:
Group by functions – devices are grouped by specific task they are performing; such as devices for guests, devices for restaurants & bars, devices for cleaning and maintenance service, etc.
Group by location – devices are grouped by location, since Aminess locations are widely dispersed throughout Croatia, there was a need for centralized way to remotely monitor and manage devices across all Aminess locations.
As an answer to Aminess specific requirements related to their business processes, Aminess Group selected ProMDM Mobile Device Management Software for managing all their mobile devices. Aminess operates with various devices and ProMDM’s support for wide range of devices, especially Android devices, was hugely important and crucial in successful implementation of MDM solution. Also, Aminess had specific needs regarding management of their business applications (like Digital Menu, Flexkeeping services, etc.) and ProMDM manage to fulfil them very efficiently by high level of product flexibility and customization options, which address specifics business requirements of hospitality industry.
Furthermore, Aminess team pointed out the fast and high quality ProMDM product support which was hugely important in project implementation and smooth management and operations of their business mobile applications and devicesEnrolment of a very large number of devices simultaneously and easy, simple and fast assignment of devices for individual tasks and groups.
Control of mobile devices at all stages of their lifecycle.
Grouping, Tagging and Labelling of devices within the system during device registration. Devices are marked during registration with labels and tags. Using the given labels or tags, it is possible to group the devices by business function, location, or any other business or technical criteria.
General mobile device management requirements including device monitoring, remote configuration of device via configuration profiles, installation and management of mobile applications, distribution of files and content to devices, enabling typical support actions, and enabling other capabilities needed for easier and better-quality user support.
Digital surveys - adding a bookmark (Web clip) to the device in order to direct users to specific links or web apps pushed through MDM to targeted devices for a specific purpose.
Kiosk mode - Locking the device to the single task mode like “Digital Menu” through mobile app or web app. MDM allows you to lock your device for usage of only specific application.
Managed Web Browser “ProMDM Proton” - enables you to display web content (e.g., web app) in a controlled environment. This is especially useful in cases when you don’t have time or resources to develop a specific mobile app, so you can use the managed web browser as a dedicated application. The browser is set, so it won’t allow further navigation from that page or going to some other content.
Geolocation tracking - enables location tracking via location services and geo tracking management. Installing the application ProMDM Geolocation configuration and retrieval of location data via MDM. ProMDM provides support for implementing additional security for Samsung devices by plugging into the Samsung KME console.
Mobile Application Management - enables distribution and management of internal mobile apps for their business. In addition to distribution, updates and removal of apps ProMDM enables remote configuration, control and data retrieval from mobile apps.
Automation – instead of doing it manually, the rules and configuration for a specific type/group of devices can be automated in advance, and through the MDM system pushed to all devices of the same type/group. This way targeted devices will be automatically adjusted, so that they are optimally prepared for the specific services or locations where specific devices will be used.
Managing Guest Entertainment devices - ProMDM provides the possibility of installing and locking the devices to the necessary applications and security levels for hotel guests in the rooms, where the guest would have a fully personalized device that can be at their disposal 24/7 during their stay for entertainment purposes. After the guest leaves, the device can be reset to factory settings and prepared for the next guest.
As a result, today Aminess Group smoothly runs with 300+ mobile devices, with 727 managed applications that are needed in everyday operations. They have successfully deployed to mobile devices up to 867 configured profiles ensuring all required mobile/tablet related policies and security certificates have been applied. They have organized their mobile devices in 19 specific groups and 30 locations at 6 different destinations. The system is centralized and can be regularly monitored which provides continuous insight and reporting about state of devices, policy implementation, device management and health and security status. This ensures smooth and efficient usage of the mobile devices in the hospitality business and contributes to better digital experience for guests and employees while improving Aminess Group’s overall productivity. With the ProMDM mobile device management solution IT department stays in control, while efficiently managing mobile devices and providing better support and end-user digital experiences. ProMDM product was modified and adjusted for specific Aminess Group needs, making their hospitality service and digital experience of their employees and guests excellent.
